At Carmen Reborns, we want you to be completely satisfied with your order. However, if the product you receive does not meet your expectations, you may request a return in accordance with the conditions set out below.

The return request must be registered and the product shipped back within 14 days from the date the order is dispatched. The item must also be received by our team within this same period.

We currently do not offer direct product exchanges. If you would like to receive a different model, color, or style, you must return the original item, request the corresponding refund, and then place a separate new order.

To start the return process, please contact our customer service team at the following email address:

contactocarmenborn@outlook.com

In your message, please provide:

• Your full name;

• Your order number;

• The reason for the return.

Return shipping costs are the responsibility of the customer. Therefore, the customer must pay the shipping costs required to send the product back.

We recommend using a shipping service that provides a tracking number and, whenever possible, purchasing shipping insurance for additional protection during transit.

For the return to be processed, the product must be kept in the same condition as when it was received, with no signs of use, and with all tags, accessories, and original packaging. You will also need to provide the receipt or proof of purchase.

Products returned without prior authorization or that do not meet the conditions stated above may be refused.