Carmen Reborns operates this store and website, together with the related information, content, features, accessories, products, and services. Our goal is to provide every customer with a safe, personalized, transparent, and reliable shopping experience.

To operate our store and provide our services, Carmen Reborns uses the Shopify platform. This Privacy Policy explains how we collect, use, process, and, where applicable, share your personal information when you visit our website, make a purchase, use our services, or contact us.

In the event of any conflict between our Terms of Service and this Privacy Policy, the provisions of this Privacy Policy will prevail with respect to the collection, processing, use, and disclosure of personal information.

We recommend that you read this document carefully. By accessing our website or using any of our services, you should understand the privacy practices described herein.

Personal Information We Collect or Process

For the purposes of this Policy, personal information means any information that identifies you directly or that can reasonably be associated with you or another individual.

Information that has been anonymized or de-identified in such a way that an individual can no longer reasonably be identified is not considered personal information.

Depending on how you interact with our services, your place of residence, and what is permitted by applicable law, we may collect or process the following categories of information:

Contact Information

We may collect information such as your full name, mailing address, billing address, shipping address, telephone number, and email address.

Financial and Payment Information

We may process information necessary to complete your purchases, such as credit or debit card information, financial account details, payment methods, payment confirmations, transaction information, and any other information necessary to manage the billing of your order.

Complete payment information may be processed directly by Shopify, Shopify Payments, or other authorized payment service providers.

Account Information

When you create an account on our store, we may collect information such as your username, password, security questions, personal preferences, and account settings.

Order and Transaction Information

We may retain information about products purchased, items added to your cart, saved products, returns, cancellations, refund requests, and your order history.

Communications with Carmen Reborns

We collect the information you provide when you communicate with our customer service team, submit a request, make an inquiry, or contact us through any other means.

Technical and Device Information

We may collect information about the device used to access our services, such as device type, browser, operating system, network connection, IP address, and other technical identifiers.

Information About Your Use of Our Services

We may also collect information about how you use and interact with our website, including the pages you visit, features you use, the date and time of access, and actions taken while browsing.

Sources of Personal Information

We may collect personal information through different methods and from different sources.

Information Provided Directly by You

We receive information when you create an account, make a purchase, complete a form, use our services, communicate with us, or voluntarily provide us with your personal information.

Information Collected Automatically

When you visit our website or use our services, certain information may be collected automatically from your device through cookies, log files, pixels, and other similar technologies.

Service Providers

We may receive or process information through companies we have engaged to perform certain functions on our behalf, such as payment processing, order management, shipping arrangements, technical support, or other services necessary for the operation of the store.

Business Partners and Third Parties

In certain cases, we may obtain information from business partners or other third parties when necessary to provide, improve, protect, or personalize our services.

How We Use Your Personal Information

How we use your information depends on your interaction with Carmen Reborns and the services you have requested.

Providing, Personalizing, and Improving Our Services

We may use your personal information to:

• Process payments and confirm purchases.

• Prepare, manage, and ship orders.

• Facilitate shipment tracking.

• Manage your account and remember your preferences.

• Manage returns, cancellations, and refunds.

• Respond to inquiries and provide customer support.

• Improve the operation and security of our store.

• Personalize your browsing and shopping experience.

• Recommend products based on your interests or previous purchases.

Marketing and Advertising

Where permitted by applicable law and, where required, with your consent, we may use your personal information to send you marketing communications, news, offers, promotions, and updates regarding Carmen Reborns.

These communications may be sent by email, SMS, or through other permitted channels.

We may also show you advertisements relating to our products on our website or on external platforms, including advertisements based on products you have previously viewed, purchased, or added to your cart.

You may opt out of receiving marketing communications at any time by using the unsubscribe link included in our messages or by contacting us directly.

Security and Fraud Prevention

We may use your information to protect our website, our customers, and our business operations.

This includes preventing and detecting fraudulent activity, suspicious transactions, unauthorized access, misuse of our services, and any other behavior that may compromise the security of the store.

We may also verify users' identities, assess potential risks, and take the necessary measures to protect purchases and transactions.

Where necessary, personal information may be used to comply with our legal obligations, respond to lawful requests from competent authorities, or protect the rights, property, and safety of Carmen Reborns, our customers, our employees, and third parties.