Refund Policy
At Carmen Reborns, you have 14 calendar days from the date you receive your order to request a return.
For a return to be accepted, the product must be kept in the same condition in which it was delivered: unused, with all accessories and tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To request a return, please contact our team at the following email address:
contactocarmenborn@outlook.com
Once your request has been accepted, we will send you the necessary instructions to complete the return. Approved returns will be free of charge. Products sent without a prior return request will not be accepted.
Damaged Products or Order Issues
We recommend carefully checking your order as soon as you receive it.
If the product arrives defective, damaged, or does not match the item you ordered, please contact us as soon as possible. You will need to provide photos or videos showing the issue.
Our team will assess the situation and offer an appropriate solution, which may include a replacement product or the corresponding refund.
Exchanges
We do not offer direct product exchanges.
To receive a different item, you must first request a return for the product you received. Once the return has been approved, you may place a separate new order for the desired product.
Right of Withdrawal in the European Union
When an order is shipped to a country within the European Union, the customer has the right to cancel or return the purchase within 14 calendar days after receiving the order, without having to provide a reason.
The product must be in the same condition as when it was received: unused, with its tags, accessories, and original packaging. You will also be required to provide the receipt or proof of purchase.
Refunds
Once we receive and inspect the returned product, we will notify you whether your refund request has been approved.
Once the refund has been approved, it will be processed automatically using the same payment method used for the original purchase. The amount may take up to 10 business days to appear in your account.
Please note that your bank or card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you still have not received the amount, please contact us at: